Refund & Cancellation Policy

Programs

Cancelled 7 or more days before the date: 100% refund

Cancelled 3–6 days before the date: 50% refund

Cancelled within 2 days of the date, or no-show: no refund

Stay

Cancelled 7 or more days before check-in: 100% refund

Cancelled 5–6 days before check-in: 80% refund

Cancelled 3–4 days before check-in: 50% refund

Cancelled 2 days before check-in: 30% refund

Cancelled 1 day before or on the day, or no-show: no refund

Changing your date

You may change your date once, up to 3 days before, subject to availability.

Cancellation by JEJU 901

A program may be canceled in the following cases:

Severe weather such as a typhoon, heavy snow or strong winds that affects safety or facility operations

An instructor's sudden health problem that makes the session difficult to run

Fewer than 2 guests booked for the program

When a program is canceled, we normally contact you individually by the day before your date and refund the full amount, or help you move to a new date if you would prefer.

However, in an emergency such as sudden severe weather or an instructor's sudden illness, we may have to notify you on the day itself.

If your stay cannot go ahead because of circumstances at JEJU 901, we will also refund the amount you paid in full.

How refunds are made

Refunds go back to your original payment method and may take 3–7 business days depending on your card issuer. For foreign cards, the refunded amount may differ slightly because of exchange rates.

Contact

Cancellation and refund requests: jeju901@naver.com · +82 10 9469 9022